How do I contact Kenya Airways from Germany?

To connect with Kenya Airways from Germany, dial + 00 49 6031 737630 to make a reservation or inquire with the airline. They are available to help you between 09:00 am to 05:00 pm from Monday to Friday. For more specific queries, send an email to them, and for general queries, choose the WhatsApp option. Here are the other options:  

  • WhatsApp Number: + 254 705 474 747 

  • Email: kenyaairways@apg-ga.de 

  • Address: APG Germany, Leonhardstrasse 22, TDE-61169 Friedberg 

The above-mentioned information to contact Kenya Airways is valid for passengers trying to reach the airline from Germany.  

How can I Live chat with someone on Kenya Airways? 

Sometimes, phone calls may be unavailable because of high call traffic. Instead of waiting on the calling lines for long hours, you can look for the chat option. To initiate a chat with Kenya Airways, follow the steps below: 

  • Visit the official website of Kenya Airways. 

  • Scroll to the bottom of the page to find the ‘Contact Us’ option. 

  • Navigate the chat icon on the page. 

  • Tap on it to open a chat window on the screen. 

  • The screen contains various queries.

  • Select your query and answer the bot-generated follow-up questions. 

  • The bot will resolve your query. 

  • If you are unhappy with the bot, ask for a real person to assist you in the chat.  

How can I Get through the social platforms of Kenya Airways? 

The passengers can reach out to Kenya Airways customer service through social media. To do this, first follow them on the social media:  

After this, get to the chat page and send a hi to their agent. Wait for the reply. The agent will respond to your query. Continue to chat with the agent and get your query resolved.   

What happens when you miss a flight with Kenya Airways? 

According to the Kenya Airways policy, the passenger must reach the airport before the flight departure to board the flight. If they miss the flight, they will not remain liable to get a refund, and they must rebook a flight to continue their journey. However, If a passenger misses their flight due to an airline's fault, such as flight delays, technical issues, or any other factors within the airline’s control, they must either rebook the flight at no extra charge or receive a full refund of the ticket price.  

How to reach Kenya Airways? 

To get Kenya Airways customer support. Use the options below: 

  • Telephone Number: +254 734 104 747

  • Mobile Number: +254 711 024 747

  • WhatsApp Number: +254 705 474 747

  • Email: customer.relations@kenyaairways.com 

The passengers can use the channels above in order to communicate with the airline’s agent. They are available to pick up your calls 24/7. However, for international calls, the telecommunication charges may apply to the phone calls.  

Conclusion 

Kenya Airways is ready to assist you via various communication channels. The airline has dedicated numbers for each location. The information provided will help you navigate the different ways to reach out to Kenya Airways. For additional options, check Kenya Airways' official website.

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