Can I Get a Refund From TAP Air Portugal?

Yes, you can get a refund from TAP Air Portugal, but it depends on the specifics of your booking. If the ticket is canceled within 24 hours of purchase, then you are eligible for a full refund, and there is no penalty. Furthermore, if you purchased a refundable ticket, you would be eligible for a refund if you cancel within the allowed time frame. Moreover, in events where TAP Air Portugal has canceled your flight or significantly delayed it, you are also entitled to a refund. 

What is the TAP Portugal Refund Eligibility

TAP Portugal's refund eligibility typically depends on the fare conditions associated with your ticket. Here are some general points regarding their refund policies:


Type of Ticket: Refund eligibility may vary between different ticket types, such as promotional fares, economy, and business class. Promotional or discounted tickets often have stricter refund policies.


Voluntary vs. Involuntary Refunds: If you cancel your flight, it may be considered a voluntary cancellation, which might not be eligible for a refund, or may incur a cancellation fee. Involuntary cancellations, such as flight cancellations made by the airline, usually qualify for a full refund.


Timeframe: Refund requests generally need to be made within a specific timeframe after cancellation or flight disruption.


Flight delayed by more than five hours: You have seven days to obtain a refund if your flight is delayed by more than five hours.


Always review the specific rules and regulations associated with your fare class or consult the TAP Portugal website or customer service for the most accurate and detailed information regarding your specific scenario to get the reimbursement.

How to Get a Refund From TAP Air Portugal?

To get a refund from TAP Air Portugal, follow the process mentioned below:


Use the Online Refund Request Form


If your ticket is eligible for a refund, you can use the online refund request form available on their website. Fill in the required information carefully. To fill out the form, follow the steps mentioned below:


  • Please first login using your account information on the airline's official website.

  • Choose the ticket you canceled earlier by going to the Manage My Booking area. Upon seeing the ticket details, choose the Refund Form option.

  • The next thing you'll see is a form. Now, provide your last name and reference number, among other required information. Ensure that all fields are filled out correctly.

  • Upon completing the form, you will now receive a confirmation text message and email regarding your refund request.


Contact Customer Service


If you prefer to speak with someone directly or if you're having trouble with the online process, contact customer service to get a refund from TAP Air Portugal. You can reach them via phone or through their official social media channels. Make sure to have your booking details handy. To talk to the executive, dial their official number once you get it. Tell the executive that you would like a refund as soon as the call is connected. Finally, on your behalf, the executive will submit the refund request. 

How long does a TAP Refund take?

A TAP refund typically takes around 7 to 10 business days to process, but it can vary based on the specific scenarios and the method of payment used for the original transaction. Generally, refunds for credit cards are processed within seven working days, and refund amounts for debit cards are made by bank transfers within 21 days. Furthermore, keep in mind that refunds are made using the same payment method used to purchase the ticket. 

Do I Get Money, If I Cancel my Flight

Yes, you can get money if you cancel your flight. If the flight is canceled within 24 hours of booking and seven days before the planned departure, you are eligible for a complete refund. Furthermore, if you purchased a refundable ticket, you are likely entitled to a full refund upon cancellation. However, for non-refundable tickets, you generally won’t receive a refund, although some airlines may give travel vouchers.



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